At GrandpaKong, we are committed to delivering high-quality, flavorful products directly to your doorstep. Due to the nature of our goods, our return and refund policy is tailored for perishable items.
Refund Eligibility
**Before Shipment:** Refunds are available only if the order has not yet shipped. Since we process orders within 1-2 business days, please contact us promptly if you need to cancel your order.
**Damaged Products:** If your product arrives damaged, please email us immediately at hello@grandpakongfoods.com. We will assess the situation and, if appropriate, send a replacement order.
Non-Refundable Situations
**Perishable Products:** As GrandpaKong Foods offers perishable goods, we do not accept returns or exchanges. This ensures the highest safety and quality standards.
**Taste Preferences:** We recognize that taste is subjective. Unfortunately, we cannot provide refunds for dissatisfaction with taste. We encourage customers to review product descriptions and ingredients carefully before purchasing.
**Product Defects:** In the rare case of a product defect not related to shipping damage, we will issue a refund. Please contact us with a detailed description of the issue.
Contacting Us
For any queries or concerns about your order, please reach out to us at hello@grandpakongfoods.com. Our team is dedicated to ensuring your satisfaction and will work diligently to address your needs.
